PingPlotter

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PingPlotter is an application by PingMan Tools for troubleshooting network issues and easily visualizing latency and packet loss issues.

DO BOTH OF THESE TESTS.

Yes you can do them both at the same time.

Shadow-> Local Test

PingPlotter example from their website showing all hops with a smaller graph. This is what your screenshot format should look like.
  1. Download PingPlotter from here on your Shadow. Yes it's free, no, you don't need to sign up for anything.
  2. Go to eth0.me on your LOCAL MACHINE to get your IPV4 address (the one with just numbers, no letters.)
  3. Take that address, and put it into the target field on PingPlotter on your SHADOW. Set the interval to 1 second from the default 5.
  4. With Shadow running, click the start (looks like a play symbol) button and let it run until the COUNT field on the left side hits 300. It should take around 5 minutes.
  5. Take a screenshot of the whole window making sure that you see all of the hops from beginning to end without missing any. You can grab the top of the chart and resize it to make all of the hops fit.
  6. Congratulations. You're done. You can send that in to any of the Moderators or Gurus on the Shadow Discord to have them decipher it, or send that into Shadow support for them to look at. Sending logs does the same thing, but PingPlotter makes it far easier to glance at and see issues quickly.

Local-> Shadow Test

  1. Download PingPlotter from here on your local machine. Yes it's free, no, you don't need to sign up for anything.
  2. Go to eth0.me on your SHADOW to get your IPV4 address (the one with just numbers, no letters.)
  3. Take that address, and put it into the target field on PingPlotter on your LOCAL MACHINE. Set the interval to 1 second from the default 5.
  4. With Shadow running, click the start (looks like a play symbol) button and let it run until the COUNT field on the left side hits 300. It should take around 5 minutes.
  5. Take a screenshot of the whole window making sure that you see all of the hops from beginning to end without missing any. You can grab the top of the chart and resize it to make all of the hops fit.
  6. Congratulations. You're done. You can send that in to any of the Moderators or Gurus on the Shadow Discord to have them decipher it, or send that into Shadow support for them to look at. Sending logs does the same thing, but PingPlotter makes it far easier to glance at and see issues quickly.

Deciphering results

PingPlotter has a few resources on their website to help end users read the results that their software spits out. Below are a few of those links.

If you don't want to do the leg work yourself, you can send the screenshots mentioned in the above steps to a Moderator or Guru on the Shadow Discord to read the results, or submit the same information to official support.

Puma Modems

Intel’s Puma 6 chipset included in several cable modems is defective as it allows high spikes in network latency quite often (slow web page loading, for example). These severe network latency spikes interfere with online gaming, streaming video, or simply surfing the web. Network jitter (variable latency) also causes problems.

The Puma 6 modems suffer from both latency and jitter. Some firmware updates have only temporarily fixed the problem and it seems Intel has no real fix for the issue. Consequently, these bad internet connections landed cable modem maker ARRIS in trouble with a pending lawsuit filed in California.

Do not buy these modems to avoid current and future problems with the Intel Puma chipsets. This list contains residential modems, business modems, and non-certified modems (ISPs may not not approve these devices in your local region). The following list includes Intel Puma 7 chipset modems.

ARRIS G34

ARRIS G36 ARRIS CM3200 ARRIS DG1642 ARRIS DG1660 ARRIS DG1662 ARRIS DG1670 ARRIS DG2460 ARRIS DG2470 ARRIS DG3260 ARRIS DG3270 ARRIS DG3450 ARRIS MG2402G/CT ARRIS SBG10 ARRIS SB6190 ARRIS SBG6950AC2 ARRIS SBG7400AC2 ARRIS SBG7580AC ARRIS SBG7600AC2 ARRIS SBG8300 ARRIS SBV2402 ARRIS SBV3202 ARRIS SVG2482AC ARRIS T25 ARRIS TG1642 ARRIS TG1652 ARRIS TG1662 ARRIS TG1672 ARRIS TG1682 ARRIS TG2472 (TG2472G) ARRIS TG2482 ARRIS TG2492 ARRIS TG3442 ARRIS TG3452 ARRIS TG3462 ARRIS TM1602 ARRIS TM3402 ASUS CM-32 Cisco DPC3848 Cisco DPC3848V Compal Broadband Networks CH7466 FRITZ!Box 6430 FRITZ!Box 6460 FRITZ!Box 6490 FRITZ!Box 6590 Hitron CDA-32372 Hitron CDE-32372 Hitron CDA3 Hitron CDA3-20 Hitron CDA3-35 Hitron CGN3 Hitron CGN3ACR Hitron CGN3ACSMR Hitron CGN3AMF Hitron CGN3AMR Hitron CGN3M35 Hitron CGNM-2250 Hitron (CGNM) CGNM-2252 Hitron CGNM-3550 Hitron CGNM-3552 Hitron CGNV4 Hitron CGNVM-2559 Hitron CGNVM-3580 Hitron CGNVM-3582 Hitron CGNVM-3589 Hitron CHITA Hitron CODA Hitron CODA D3.1 Hitron CODA-S12 Hitron CODA-45 Hitron CODA-4502 Hitron CODA-4580 Hitron CODA-4582 Hitron CODA-4589 Hitron CODA-46 Hitron CODA-4602 Hitron CODA-4680 Hitron CODA-4682 Hitron CODA-4689 Hitron CODA-47 Hitron CODA-4702 Hitron CODA-4780 Hitron CODA-4782 Hitron CODA-4789 Hitron CODA-5519 Hitron E31N2V1 Hitron EN2251 Linksys CG6350 Linksys CG7500 Linksys CM3016 Linksys CM3024 NETGEAR C6300-100NAS NETGEAR C6300v2 NETGEAR C6300BD NETGEAR CBK40 NETGEAR CBR40 NETGEAR CBR750 NETGEAR CBK752 NETGEAR CG4500 NETGEAR CG4500TM NETGEAR CM700 Samsung Home Media Server SMC D3G2408 Technicolor TC4350 Virgin Media Super Hub 3 (ARRIS TG2492LG-VM or ARRIS TG2492S/CE or VMDG505 or Compal Broadband Networks CH7465) Virgin Media Super Hub 4 (ARRIS TG3492LG-VMB) XFINITY XB3 (ARRIS TG1682G, Cisco DPC3939, Cisco DPC3941B, Cisco DPC3941T) XFINITY XB6-A (ARRIS TG3482G) XFINITY XB7 (ARRIS TG4482)

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